For the 2023-24 school year, ETHS will offer optional but recommended extended warranty programs in conjunction with the 1:1 Digital Learning Initiative. These programs are open to all students and families who have received or are receiving a district-issued Chromebook for use at school.
Extended warranties are offered by Technology Resource Advisors (TRA). The policies being offered this year include both 1-year and 4-year policies.
The terms of the 4-year policy are the same as the 1-year policy (batteries, cases, and AC adapters are excluded from coverage). The 4-year policy is nonrefundable and nontransferable and only available to Freshman students.
Chrome Care Warranty with Accidental Damage Protection (no deductible)
- One-Year Warranty is $23 (Grade 12) and $28 (Grades 9-11).
Prorated pricing available 3/1/24-5/1/24: $14 (Grade 12) and $16 (Grades 9-11). - 4-year Warranty is $93 (Freshmen only).
- Class of 2025-2027 Chromebooks include a touch screen which affects the price of the warranty.
- Includes accidental drops, water damage, normal wear and tear, hardware failure.
- Does not include repair or replacement of AC adapter, battery, or case.
Chrome Care Warranty with Accidental Damage Protection and Theft Coverage (no deductible)
- One-Year Warranty is $27 (Grade 12) and $32 (Grades 9-11).
Prorated pricing available 3/1/24-5/1/24: $16 (Grade 12), and $19 (Grades 9-11) - 4-year Warranty with Theft is $103 (Freshmen only).
- Class of 2025-2027 Chromebooks include a touch screen which affects the price of the warranty.
- Includes the above coverage plus theft coverage (police report must be provided to make a claim).
- Does not include repair or replacement of AC adapter, battery, or case.
- If a claim is made on theft coverage, a warranty must be re-purchased to continue coverage on the replacement device (1 Year: $32, Two Years: $52, 3 Years: $69, 4 Years: $103).
All previous Chromebook warranty
Coverage will be managed by ChromeZone, ETHS's student tech support center. Repairs are made either onsite by a trained ChromeTech within 24-48 hours or sent off-site with an expected turnaround of 7-10 days. Students must bring covered Chromebooks to ChromeZone to initiate repair. A long-term loaner will be issued based on availability. Non-warranty covered repairs will be invoiced and paid through Student Accounts. For reference, the most common repair is a screen replacement – new touch screens cost an average of $75 per replacement.
For more information, please contact:
David Chan Director of Instructional Technology [email protected] 847-424-7366 |